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Our Impact
Since 1970, CONTACT Helpline has been able to offer compassionate listening services around the clock to ensure that anyone seeking help can find it without exception. People across our commonwealth have gained access to urgently needed resources (such as food, shelter, or utility payment assistance) or found a listening ear to give them the strength to face another day. Our impact has changed lives across our region and state, and these numbers reflect that.
1.7 Million Answered Calls in 54 Years
Our Current Impact
Our Impact from 2023-2024
76,897
individuals contacted us for emotional listening support

162,820
individuals and families utilized our information and referral services

89,746
referrals were provided to community-based organizations and other providers

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